Jesus, T-Mobile are rubbish.
I’ve just tried them for the first time — ordered a pay-as-you-go broadband dongle.
Unpacked, put in the Sim, plugged in, turned on, all hunky dory.
But wait – no credit, so I can only get to their site. What happened to the £10 topup I ordered? Hm. It’s on the piece of paper, so I must be due it, right..?
Nothing showing on the website… let’s ‘phone them!
Me: “Hello, I ordered this, and haven’t got any credit.”
Monkey #1: “Oh, sorry — I’ll just transfer you to the right department.”
Dept. Of Monkeys: “This department is currently closed and will open again tomorrow morning.”
Cock. Oh well. I guess I’ll pay for some credit now, and deal with that tomorrow.
Go online.
T-Mobile Site: “You have tried to buy £5 credit. This exceeds the maximum amount allowed.”
What? Try again. *click*
T-Mobile Site: “You have tried to buy £5 credit. This exceeds the maximum amount allowed.”
What? Is it because I’m using Chrome? Let’s try Safari.
T-Mobile Site: “You have tried to buy £5 credit. This exceeds the maximum amount allowed.”
Jesus! Let’s try doing it by text message.
T-Mobile SMS: “There is a problem with your order. Please phone customer services.”
Grrr! Okay, let’s do that (racking up the call costs already)…
Monkey #2: “Oh, yes, sorry — if you register a new card, you can’t use it for 24 hours.”
Me: “So how am I supposed to use this device?”
Monkey #2: “You could go to a shop and buy a voucher…”
Me: “I’m sorry, that’s just not acceptable. Put me on to your manager, please.”
(After much wrangling with manager…)
Monkey Senior: “It’s because you’ve exceeded your limit with T-Mobile for this card.”
Me: “I’ve never used this card with T-Mobile. Except to buy the dongle.”
Monkey Senior: “Oh well, that’s why.”
Me: “You’re saying I can’t use the same card to buy credit for this device in the same month I bought it?”
Monkey Senior: “Yes, there’s a limit of £30.”
Me: “It didn’t cost £30.”
Monkey Senior: “Yes, but you spent £10 on a top-up…”
Me: “Which you haven’t given me!”
Monkey Senior: “Yes, that department is closed until tomorrow–”
Me: “What can you do about this?”
Monkey Senior: “Nothing.”
Me: “So how can I use this at all, in the next 24 hours?”
Monkey Senior: “You could go to a shop and buy a voucher…”
Me: “I want to make a formal complaint.”
Monkey Senior: “You can’t do that until your account is fully set up. That’ll take 24 hours…”
*Ian bangs head off desk*
Needless to say, I shall be taking my custom elsewhere…
How on earth do these people ever make any money out of anyone? Why do they still have customers?
P.S. If anyone knows anyone who works at T-Mobile, give them a kick from me.